Eligibility for Returns & Exchanges

1. Timeframe:

   • Items must be returned or exchanged within 7 days of receiving your order.
   • The return window begins from the date the shipping carrier marks the item as delivered.

2. Condition of Items:

   • Products must be unused, unworn, and unaltered, with all original tags attached and packaging intact.
   • Wigs and hairpieces that show signs of wear, have been styled, colored, washed, or otherwise altered are not eligible for return or exchange.

3. Restocking Fee:

   • All returns are subject to a 5% restocking fee.

4. Final Sale Items:

   • Custom orders, sale items, and promotional offers are final sale and cannot be returned or exchanged.

5. Excluded Items:

   • Accessories such as wig caps, adhesives, and brushes must be in unopened, original packaging to qualify for a return or exchange.

How to Initiate a Return or Exchange

1. Step 1: Contact Us:

   • Email us at [email protected] as soon as possible to explain the reason for your return or exchange.
   • Our team will provide you with a Return Merchant Authorization (RMA) number based on your situation.

2. Step 2: Get the Return Address:

   • We will send you the specific return address via email.
   • Please note: Do not ship your return to the address listed on our website, as we have a dedicated return department to handle returns.

3. Step 3: Ship Your Item:

   • Include your RMA number and a printed copy of your order confirmation with the returned item.
   • Return shipping fees are the responsibility of the customer.
   • We recommend using a reliable shipping service with tracking and insurance to ensure safe delivery.

Processing Time

• Returns and exchanges are processed within 5-7 business days after receiving the returned item.
• Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to reflect in your account.

Shipping Fees

• Original shipping fees are non-refundable.
• Orders shipped via the free shipping option will have a $25 shipping fee deducted from the refundable amount.
• Taxes or duties incurred during the original shipment are the buyer’s responsibility and will not be reimbursed.
• Exchanges will not incur additional shipping fees for the replacement item.

Important Notes

• Odor-Free Requirement: Items with any odors (such as perfume, smoke, or hair products) will not qualify for a return or exchange.
• RefinedWigs reserves the right to determine whether an item meets the return and exchange requirements.

Custom Orders

Custom wigs, including special sizing, cap alterations, or personalized color options, are non-refundable and non-exchangeable.

If you have any questions about our return and exchange process, please reach out to us at [email protected]. We’re here to make your experience with RefinedWigs exceptional!